Senior Supervisor / Supervisor - Product Development & Operations
As a Career
We offer job opportunities, personal growth and career development.
As a Member of our Team
We are a wholly owned subsidiary of EGL Holdings Company Limited offering a comprehensive range of travel products covering global attractions. We believe in quality and service excellence and devote our utmost efforts in providing enjoyment to our customers.
To cope with our business expansion, we are inviting applications from highly committed individuals to fill the following position:
Senior Supervisor / Supervisor - Product Development & Operations
Responsibility
Establishing, maintaining positive relationships with vendors, such as car rentals, hotels, land operators and airlines.
Creating new products / revamp and improve existing products to enhance customer satisfaction
Negotiate preferred rate with vendors
Embrace occasional off-hour work hosting trade events and attend trade fairs / familiarization trip outside of Hong Kong.
Assess the market by comparing company products against its competitors
Conduct and schedule Product briefing and training to sales staff
Working with the relevant project & technical teams to enhance and optimize operations workflow (Online / Offline)
Planning go-to-market strategies and communicating the objectives/results to the business.
Consistent follow up team's responsibilities to ensure they are meeting company goals and service standard
Analyzing and prepare sales and performance reports
Assisting to conduct System UAT with relevant parties
Requirement
HKDSE or HKCEE or above
At least 4 - 6 years of product development & operations experience in the Travel, Tourism industry, ideally in Travel Agency
Minimum of 2-4 years supervisory experience is preferred
Strong interpersonal skills with excellent supplier/ vendors network within the Industry
Knowledge of MS Office, GDS and Hotel Reservation Platform
Good command of both written & spoken English and Chinese